Wavemaker | Front of House

Overview of job

We’re looking for an energetic, friendly and confident Front of House/Receptionist to join us.

The Front of House/Receptionist is an integral part of the Wavemaker team. Your job is to ensure staff and all visitors are greeted in an exemplary manner. You will need to demonstrate exceptional people, organisational and administration skills. We are looking for someone with equal ambition and customer focus to drive and uphold our reputation.

You will be the first and last point of reference for all of our prospects, clients, employees and future employees, setting the tone of our culture and creating an experience through your interactions.


Reporting of the role

This role reports to the Office Manager



3 best things about the job:

  1. A fun environment that encourages work life balance
  2. Be at the centre of the agency. An opportunity to build relationships across the agency and will media publishers and clients
  3. Opportunity to develop and drive your personal growth



Measures of success – 

In three months:

  • met key people within the agency and group
  • clear direction and focus as you start your new role
  • built a relationship with both clients and reps and be able to easily identify them by name

In six months:

  • a thorough understanding of your role
  • settled in well, and feel confident in your ability to make a difference within your team and the agency

In 12 months:

  • made significant contributions to your role and agency



Responsibilities of the role:

Be responsible for Front of House reception duties, including but not limited to:

  • Greet and welcome visitors, ensure that all calls and emails are responded to promptly and professionally, leaving all clients, customers and visitors with a positive impression.
  • Ensure the Agency is presentable, clean and organised at all times including reception, meeting rooms and the kitchens
  • Manage all meeting room bookings
  • Ordering any catering for events and meetings and making sure the meetings run smoothly
  • Liaise with cleaners and building management
  • Book couriers and ensure mail is sorted daily
  • Book employee travel and accommodation
  • Update staff contact lists
  • Weekly flowers
  • Office stationery order
  • Monitoring and keeping kitchens stocked at all times
  • Coffee machine maintenance
  • Co-ordinate assistants and kitchen Roster


 What you will need:

The successful candidate will be someone who is highly organised, very personable, with great communication skills, uses initiative in all aspects of their day-to-day work, as well as being able to have a laugh!

  • Excellent verbal and written communication skills, and a real attention for detail
  • A confident, friendly and approachable manner
  • Solutions focused with an ability to juggle several requests and a determination to see them all through to the end
  • An ability to stay calm under pressure


As Front of House you will need to work closely with the EA/Office Manager to ensure Wavemaker’s day-to-day requirements are run smoothly and efficiently. 



About Wavemaker
Wavemaker is a billion dollar revenue agency that sits at the heart of GroupM and WPP. Our ambition is to be the most distinctive and admired media, content and technology agency in the world.

Wavemaker is a global network that operates locally in over 90 countries and 139 offices. We are aligned behind our purchase journey obsession, and we help our clients translate audience behaviours and insights in to smart decisions for today and tomorrow. Our commitment to our clients it to be the “Future Makers’. We demonstrate this in how we think, how we work and our relationship to technology and content to better serve their needs. We are leading the way in re-inventing the role of a media agency in the digital age, embracing media planning and buying, but fit for the modern marketing requirements of seamlessly connecting media, content and technology.

To do this, we attract experts from diverse backgrounds that can share in our vision for the future.

We believe in the essential relationship between the vitality of our 8,500 people and our commercial success. This can best be encapsulated in the values we uphold, and the way in which we demonstrate our commitment to them. We are Passionate, Agile, Collaborative, Entrepreneurial and Diverse (PACED)

With PACED as our backdrop, we require our people to be self-starters, with high standards. We know that ‘great teams still have star players’, and we expect everyone to bring their own uniqueness to the party and contribute their value with their own flair. We do not tolerate exclusion of team members and their ideas. We are here to make waves with our clients, and we can only do that as a collective.

About GroupM

GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

Discover more about GroupM at www.groupm.com
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupm


GroupM APAC is committed to fostering a culture of diversity and inclusion. Our people are our strength so we respect and nurture their individual talent and potential.



Sydney, New South Wales, Australia


May 07, 2018